Record the original line
Start from reviewed purchasing evidence.
All use cases
Use case
Stop supplier credits and returns from disappearing into inboxes.
Connect each vendor return to the original purchase and keep it open until the refund, credit, replacement, or final loss is known.
What this changes
Find unresolved RMAs
See shipped or accepted returns with no recorded recovery.
Measure the outcome
Distinguish refunds, credits, replacements, and unrecovered value.
Compare vendors
Review return volume and outcomes alongside confirmed spend.
Why it matters
A clearer way to answer the operating question.
An RMA is not recovered value. Shops lose money when a return is shipped but the promised outcome is never confirmed. ShopBrain keeps the financial loop visible.
How it works
From source evidence to a useful decision.
Follow the return
Track the RMA status and vendor response.
Confirm the value
Close only when the financial outcome is recorded.
Included capabilities
The practical pieces behind the outcome.
Purchase-to-RMA traceability
Recovery status
Open-value alerts
Vendor comparisons
Outcome history
Evidence review
Plain answers
What owners usually ask.
Will ShopBrain contact the vendor?+
No. It gives your team the records and context needed for follow-up but does not send vendor claims automatically.
Can replacements be tracked?+
Yes. A replacement is recorded as a distinct outcome so the RMA does not appear as an unresolved cash credit.
Connect the evidence. Understand the operation.
Start with every feature, every location, and unlimited usage. Connect real operating evidence and decide for yourself during a 30-day Full Access trial.
Cancel before the trial ends to avoid the first charge.